Returns & Cancellations

You may cancel before we have ordered equipment for your project, subject to our reasonable costs incurred to that point — typically the site survey and design work already carried out.

Once equipment has been ordered, or custom-fabricated to your design, cancellation charges may apply to cover what we cannot return to the supplier.

Once installation has begun, cancellation is handled under the terms of your project contract.

Hardware bought on its own may be returned within 7 days of delivery if it is unused, undamaged and in its original packaging with all accessories.

Return transport is at your cost unless the item was faulty, damaged in transit, or not what you ordered.

Special-order items and custom-cut cable or mounting are not returnable once ordered.

If an item arrives faulty, damaged or incorrect, tell us within 48 hours of delivery with photographs. We will replace it or refund it in full, including transport.

A component that develops a fault after installation is handled under the Warranty Policy rather than as a return.

Approved refunds are made to the original payment method or mobile money number, normally within 14 days of us receiving and inspecting the returned item.

Where a project is financed, refunds are settled with the bank against the facility rather than paid to you directly.

Nothing in this policy limits your rights under the Consumer Protection Act, 2012 or other applicable Kenyan law.